ToolDoctor Privacy Policy

1. Information We Collect

We collect personal and technical information to provide reliable services, process business workflows, and optimize application security.

1.1 Personal & Account Credentials

• Identity & Profile Data: Full name, company name, department, title, and job role provided during registration.
• Contact Information: Email address, phone/mobile number, mailing address, state, and country.
• Authentication Data: User ID, username, encrypted passkeys, and authentication tokens.

1.2 Business & Tooling Data

• Tooling & Machinery Records: Specifications, dimensions, maintenance logs, inspection reports, and manufacturing notes.
• Transactions & Logistics: Product inquiry forms, quotation requests, purchase orders, dispatch status, and courier tracking details.

1.3 Technical & Device Data

• Device Identifiers: Unique device IDs (UUID/IMEI), device model, OS version, and network provider.
• Diagnostics & Crash Logs: System crash reports, API latency logs, error stack traces, and performance analytics (via tools such as Firebase/Google Analytics).
• App Activity: Feature usage analytics, navigation interactions, and operational activity logs.

2. How We Use Your Information

We process collected data exclusively for valid operational, customer care, and legal purposes:

• Service Operation: To create user accounts, enable secure authentication, and fulfill tooling order, quotation, and dispatch tracking functionalities.
• Customer Support: To answer service requests, troubleshoot technical errors, and issue transactional notifications.
• App Optimization: To monitor system uptime, fix software bugs, and enhance user experience.
• Security & Legal Obligations: To prevent illegal or unauthorized activity, protect IP assets, and comply with statutory laws.

3. Information Sharing & Disclosure

We do NOT sell, rent, or trade your personal information to third parties.

Data may be shared only under strict conditions:

• Authorized Service Providers: Trusted third-party vendors who provide infrastructure, email transmission, or diagnostic services (e.g., Firebase, cloud hosting providers). All service providers are bound by privacy agreements.
• Legal & Regulatory Mandates: Disclosures enforced by court orders, subpoenas, or official legal proceedings.

4. Data Security

We enforce robust administrative and technical protections to protect your data:

• Transit Encryption: HTTPS protocol with SSL/TLS encryption for all data exchanged between the app and server.
• Restricted Access: Role-based access control ensuring only authorized personnel access relevant operational data.

While we maintain high security standards, no internet transmission is completely immune to risks, and absolute security cannot be guaranteed.

5. Data Retention

Personal data is retained while your user account is active or as necessary to provide services. Upon receiving an account deletion request, user data is permanently deleted or anonymized, except where statutory retention laws require archiving (such as financial invoice records).

6. Account & Data Deletion Rights

You have the right to request deletion of your ToolDoctor account and associated personal data at any time.

Alternatively, you may email us directly at info@singhaniatableting.net with the subject line "Account Deletion Request".

7. User Rights (GDPR & International Regulations)

Depending on your location, you hold specific rights over your personal data:

• Access & Copy: Right to request details and copies of your personal data.
• Correction: Right to correct incomplete or inaccurate records.
• Erasure: Right to request permanent deletion of your data.
• Objection & Restriction: Right to restrict or object to specific processing operations.

8. Children's Privacy

ToolDoctor is intended solely for industrial and professional B2B users. It is not directed to individuals under 18 years of age. We do not knowingly collect information from children.

9. Policy Updates

This policy may be updated periodically to align with application features or legal requirements. Material updates will be highlighted on this page with a revised "Last Updated" timestamp.

10. Contact Us

If you have any questions or data privacy inquiries, please contact our team: